Terms & Conditions

HUBERT HOLIDAYS LTD Company number 15146229

Please read these terms and conditions carefully. These conditions, along with ‘Essential Holiday Information’ and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Hubert Holidays, Company number 15146229, with address 38 Ashpole Furlong Milton Keynes, MK5 8EF. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport, cruise arrangements and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an ”Retail Travel Agency” under the Package Travel and Linked Travel Arrangements Regulations 2018. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at

www.legislation.gov.uk. Please note that we act as agents in relation to bookings for car hire and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service.

1. Your holiday contract: When a booking is made with us, the person who signs the booking form or completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the “lead name” on the booking (the person who makes the booking will be asked to choose a lead name for the booking) and accept these terms and conditions. The lead name must be 18 or over to make a booking with us and has to travel with us if all other customers on the booking are under 18. The lead name is responsible for

payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. The lead name also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes to the booking. The lead name also confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions and all other information on our websites or in our brochure (as

applicable). A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made.

This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

2. Your protection: The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for ATOL protected flight inclusive package holidays booked with us and for your repatriation in the event of our insolvency. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under ATOL and an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t

able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have

or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at www.atol.org.uk.

If you book arrangements other than an ATOL protected flight inclusive package from us, your monies will not be financially protected – please ask us for further details.

Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Protected Trust Services at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Protected Trust Services without any obligation to pay that money to us.

3. Your holiday price:

a) We reserve the right to alter the prices of any of the holidays shown on our website, including the cost of supplements and upgrades. Prices on our website are a guide only. Prices on our holiday brochures are correct at time of going to print, but will vary depending on exact departure date and departing airport. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. The price of your holiday has been calculated using a predefined standard rate of exchange. Supplements and upgrades are priced per person per night and are subject to availability. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in the resort.

b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. Please note that the deposit is non-refundable once paid. The balance of the price (Balance) of your travel arrangements must be paid at least 10 weeks before your departure date (the date notified by us to you being the Balance Payment Date) and will automatically be taken from the credit/debit card used to pay the deposit. You may pay the Balance of the price of your travel arrangements in accordance with a Payment Plan as set out in clause 3(j) below. You can go to an account on our website to part-pay your Balance. It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. The deposit is £60 per person, for adults and children. ‘Infants’, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. There is no deposit charged for Infants. If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. If you fail to pay the deposit and/or Balance in time, (or in the event that you or any person on your booking attempts to deceive us, makes a fraudulent payment, provides fraudulent information at any point in relation to a booking or if the lead name or a member of the booking party has been banned from travelling with Hubert Holidays) we reserve the right to, among other things, cancel your holiday as set out in clause 9. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 “If you cancel your holiday”. All monies you pay to the travel agent are held by them on our behalf at all times.

c) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we reserve the right to change the price of your holiday if there are changes in transportation costs or dues, taxes or fees payable for services such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports or airports) or currency or exchange rates used to calculate the cost of your holiday which mean that the price of your holiday may change after you have booked. However, we will not change the price of your holiday within 20 days of your departure date. Where applicable, we will send you an amendment invoice. However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). You will only be charged for the cost increases over 2% of your holiday price. If the increase is more than 8% of the price of your holiday, you may either (a) change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or (b) cancel the holiday within 14 days of the amending invoice and receive a full refund of all monies paid, except for any amendment fees. If you fail to exercise either of these options within 14 days of the amending invoice you will be liable for the increased cost. We will not provide a refund of any annual insurance policies purchased through us. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your holiday is agreed when your booking is confirmed. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices.

d) We will not charge a fee where you pay by personal credit or debit cards when booking. Please remember to advise us of any changes to your credit/debit card, alternatively in your account section on our website to register a new card.

e) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you the following documents to the address you registered with us when making your booking: a deposit confirmation; your travel insurance documents (if you have arranged your travel insurance through us); and a copy of our standard terms and conditions. 10 weeks before departure we will take any outstanding Balance payment and send a confirmation that the Balance has been paid. 4 weeks before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your flight voucher; your accommodation voucher; your cruise voucher (where applicable) and your transfer or car hire voucher. We will also provide you with your ATOL Certificate. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate.

f) Please note that with airlines, they are ticketless airlines and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Hubert Holidays Terms and Conditions will therefore form part of your contract with us, please see www.HubertHolidays.co.uk for details.

g) Please see clause 6 below for the pricing terms and conditions in relation to Free Child Places.

h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. Please contact our team prior to booking to discuss your requirements. Please note – if you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services.

i) From time to time we sell holidays which are restricted to a specified number of nights and/or departing only from specified airports or ports. For example, all bookings made for holidays to North America must include return flights originating from the UK and must be of a 4, 5 or 6 night duration only.

j) Where a “Payment Plan” is available as an option for your holiday, by selecting this option, you can pay the Balance in regular prepayments (each a Prepayment) before the Balance Payment Date (i.e. the date on which the Balance would normally be due in full). You may enter into a Payment Plan at the time when you ar  booking your holiday or, if you have already booked your holiday, at a later point in time through the account section of our website or alternatively by calling our team. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isn’t available via our website. You can always view the current status of your Payment Plan by visiting the account section of our website.

When you set up your Payment Plan, you may choose the amount of the deposit and so, if you choose a higher deposit than the minimum (as set out in clause 3(b)), the total amount of the Prepayments will be reduced accordingly. As we ordinarily take Prepayments on a monthly basis, the number of Prepayments (and therefore the amount of each Prepayment) will depend upon the number of months between setting up your Payment Plan and the Balance Payment Date. The final Prepayment under your Payment Plan will be taken on or around the Balance Payment Date. The amount of each Prepayment in your Payment Plan may not always be the same but, before confirming the Payment Plan, you may view the date and amount of each Prepayment and decide whether to proceed. From the options which we present to you, you may choose the day of the month on which each Prepayment will be taken.

By selecting the Payment Plan, you agree that we may charge the amount of each Prepayment to the credit/debit card (or other payment method) which you used to pay the deposit. You may change the credit/debit card or select another payment option within the account, or you can change the credit/debit card by calling our team. After you have confirmed a Payment Plan, you may change it by visiting the account section of our website.

You may:

(i) add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking);

(ii) change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date);

(iii) make a one-off Prepayment which will reduce the amount of your final Prepayment. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may set up another Payment Plan if you wish; and

(iv) change the payment method for the Payment Plan.

If we are unable to collect any amounts due in respect of a Prepayment, we may add such amounts to the final Prepayment which is due under your Payment Plan.

We may cancel the Payment Plan if:

(i) we have been unable to collect a Prepayment on two consecutive occasions;

(ii) we suspect any fraudulent action in relation to a Payment Plan;

(iii) certain features of your holiday change (for example, the departure date or the destination changes); or

(iv) your holiday is cancelled for any reason.

By notifying us through the account section of our website or calling our team, you may cancel your Payment Plan at any time without charge. If your Payment Plan is cancelled for any reason other than the cancellation of your holiday, any future Prepayments will be cancelled (although if you cancel shortly before a Prepayment is due then that Prepayment may still be taken) and you will pay the remaining Balance on the Balance Payment Date in accordance with clause 3(b). If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday.

It is within our sole discretion as to whether to offer a Payment Plan in relation to a particular holiday or a particular customer and we may discontinue the offering of a Payment Plan at any time (although, if we do so, we will allow you to continue to make Prepayments in accordance with any existing Payment Plan which you have setup).

4. If you change your booking: If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. We do not allow destination changes. Any request for changes to be made must be in writing from the lead name or your travel agent. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. Current amendment fees can be found at www.HubertHolidays.co.uk. Please note, this is payable at the time of the change and is non-refundable (even where you or we cancel a booking). Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements) and you may lose any free or reduced infant, child or group places. Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Certain travel arrangements (e.g. in-flight meals, non-refundable hotel rooms etc.) may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. Please see clause 6 below for the change of holiday terms and conditions in relation to Free Child Places.

5. If you cancel your holiday: The lead name of your party may cancel your holiday at any time. Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. Alternatively a cancellation by the lead name of your party can be made by telephone, by contacting our Team on +44 (0) 77 95 57 70 45 and providing the correct booking reference and security details. Since we incur costs in cancelling your travel arrangements, you will be required to pay cancellation charges. The cancellation charges shown below apply from the date we receive the written notice at our offices, the travel agent activates the cancellation, or you make a telephone cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Please also note the “Exceptions” described below which (i) may apply in addition to the scale of charges below or (ii) cover where you have to cancel due to unavoidable and extraordinary circumstances:

Period before departure within which notice of % of total booking price retained by cancellation is received HUBERT HOLIDAYS

70 days or more Loss of deposit

69-57 days 30% (if greater than deposit)

56-43 days 50%

42-29 days 70%

28-15 days 90%

14 days or less 100%

Please contact us if you wish to discuss this further. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. Your holiday cost includes the APC sum which is the amount which we are required to pay to the Air Travel Trust Fund as part of the ATOL Protection Contribution.

If you do not present yourself for your outbound flight, we will treat this as a cancellation by you and we will cancel all of your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) and you will not be entitled to any refund or compensation.

Exceptions:

(i) Cancellation of or name or date changes to certain transport arrangements, typically scheduled airline tickets, can result in up to 100% cancellation charges regardless of the notice period given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the amendment fee advised. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. Please see clause 6 below for the cancellation terms and conditions in relation to Free Child Places.

(ii) You can cancel your booking before departure without paying cancellation charges if the performance of your package by us, or the carriage of passengers to your destination by us, is significantly affected by unavoidable and extraordinary circumstances in the destination or its immediate vicinity (examples of which are included in clause 8 below). In such circumstances, we will arrange for your booking to be terminated and or you to receive a full refund for the holiday, except for any amendment fees.

(iii) If your booking was made using a non-refundable rebook voucher, and you subsequently cancel your booking with us, any refund which is due to you will be paid via a non-refundable rebook voucher.

6. Free Child Places:

(a) Availability - Free Child places are subject to availability and are only applicable on selected accommodation / departure dates / departure points / room types and board basis. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking.

(b) Price and charges - The basic flight fare (including all taxes and non-optional charges), one piece of check- in baggage, accommodation and coach transfers if stated form the ‘FREE’ element of the price. All other ancillary charges on the flight or during the holiday, such as legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. Please note, transfers are not included.

(c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). With the exception of villa products, multiple Free Child places can be booked as long as there are at least 2 passengers paying the full adult price per child place and each Free Child place is assigned into a different room and there is availability of free child places. Where a party consists of one adult and two children, one child will be charged the full adult price and the other child will receive the Free Child place.

(d) Child Age - The child age where a Free Child would be applicable is displayed on the accommodation description page of the brochure and on our website. The child age on the date of return must not exceed the specified age to be applicable to a Free Child.

(e) Deposit - The full deposit must be paid for the Free Child place and the deposit will be deducted from the final holiday invoice. This will be displayed at time of booking.

(f) Cancellation - If you cancel your holiday there will be a £60 charge payable in respect of the child, in addition to any charges set out in clause 5 above.

(g) Changing your holiday - If you change your holiday then, in addition to the terms set out in clause 5 above, you will be obliged to pay the new price of the new holiday (less any deposit) and the amendment fees per person in place at that time if you change from:

(i) a holiday with Free Child availability to one without Free Child availability; or

(ii) a holiday with no Free Child availability to one with Free Child availability.

However, if you change from a holiday with no Free Child availability to a holiday with Free Child availability, this shall be treated as a cancellation, the terms set out in clause 6 above shall apply and you shall be obliged to pay the new holiday price, including a new deposit, together with the relevant cancellation fees for the original booking. Your original deposit shall not be refunded.

(h) Where we change your holiday – no compensation is provided for Free Child places.

(i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated.

7. Your responsibility: We want all our customers to have an enjoyable holiday. But you must remember that you are responsible for your actions and the effect they may have on others. We take a zero-tolerance stance with regard to any person who threatens the safety, comfort and wellbeing of customers and colleagues. You must not:

(i) contravene any applicable law;

(ii) use any threatening, abusive or insulting words or actions towards other customers or colleagues;

(iii) behave in a disorderly manner or in a manner to which other customers may reasonably object. If we, or another person in authority, believe (a) your actions could upset, annoy or disturb other customers, our suppliers or our own colleagues, or put them in any risk or danger, or damage property;

(b) your actions could cause a delay or diversion to transportation; or

(c) you are unfit to travel, we may end your holiday and terminate your contract. If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g. a restriction from using a particular facility at the relevant accommodation). We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. Customers can purchase a policy from Hubert Holidays on our website or by visiting www.HubertHolidays.co.uk. We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. For villa products, bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional breakage deposit conditions.

In accordance with Hubert Holidays Terms and Conditions, please be advised that you may not bring alcohol on board the aircraft for the purposes of consumption during the flight. Only alcoholic drinks purchased on board may be consumed during the flight. Hubert Holidays reserves the right to serve alcoholic drinks to customers at its absolute discretion. Please also be advised that you may not bring empty bottles on board the aircraft.

IMPORTANT: COVID-19. You must comply with our safe travel requirements (as set out here: www.HubertHolidays.co.uk), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. Our safe travel requirements may change, and the latest version on the date of your holiday will apply. The safe travel requirements are incorporated into these terms and conditions by reference.

You are responsible for checking and complying with all requirements necessary for exiting the country you are departing from and entering the country you are travelling to, including but not limited to all relevant government health policies and travel requirements. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. We are not liable if you do not possess the travel and/or other documents needed for your journey or have not obeyed all relevant requirements concerning entry into and/or departure from a country, and we assume no responsibility to you if we check your travel documents. Further, if you are refused entry to a country, whether because of lack of required documents or otherwise and, as a result, we are required by any governmental or immigration authority to transport you out of such country and/or pay any fine, penalty, other charge, or expense, you must reimburse us in full and pay us for such transport at the applicable fare. Please note if this happens, we will not reimburse the amount you have paid for any flights you have used, tried to use, or are unable to use, as a result of your failure to meet applicable requirements.

8. If we change your holiday: It is unlikely that we will have to make any changes to your travel or accommodation arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We will contact you by email and/or phone to discuss. Please check your email account regularly for emails from us.

Insignificant changes: Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. Where possible, we will tell you about the withdrawal of any facility as soon as possible. Insignificant changes also include alteration of your outward/return flights by less than 12 hours, an additional airport stop en-route to your final destination, changes to aircraft type, change of accommodation to another of the same standard, change of embarkation/disembarkation point to another in the same city or region and

changes of carriers. No compensation is payable for insignificant changes to your holiday.

Significant changes: If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund

of all monies paid for the holiday, except for any amendment fees. We will tell you the procedure for making your choice. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an “unavoidable and extraordinary circumstance”.

Please note – In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. If we fail to hear from you following the additional reminder, we reserve the right to cancel the package holiday and you will receive a full refund for the holiday, except for any amendment fees.

Notification of flight changes: Please ensure you re-check your flight itinerary on our website between 72 and 24 hours before you are due to travel to make sure you have not missed any changes.

The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons; travel restrictions; any reason connected to COVID-19, either directly or indirectly; or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address

you advised at the time of booking. You must therefore regularly check your email account and notify us if you change your email address. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. The lead name in the booking is responsible for notifying any changes to all other passengers in the booking. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed

departure by anyone in the booking.

Cruise arrangements: By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. For this reason a flexible approach is required for such voyages. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions.

The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. This may include a decision to change course and, if necessary, to alter the cruise itinerary. The Master may also withdraw some of the ship’s services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences.

Please note that the performance quality and reliability of a ship’s satellite and telecommunications services will usually be less than that of equivalent land-based services. Also the availability and/or quality of performance of such services may vary according to weather conditions and the ship’s geographic location. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you.

“unavoidable and extraordinary circumstance(s)” means a situation beyond our (or our suppliers’) control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UK’s decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. If, after your departure, a

significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. If appropriate, we will also pay you compensation in accordance with the table under clause 10 below, unless the reason for the change is due to (i) you, (ii) a third party unconnected with the travel services included in your holiday which is unforeseeable or unavoidable or (iii) an unavoidable and extraordinary circumstance. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative

arrangements, you will have the right to cancel your booking. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. This does not impose an obligation on us to make specific transport arrangements for you if none are available.

9. If we cancel your holiday:

We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below).

If we do cancel your holiday:

If we cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We may also pay you compensation as further detailed in clause 10.

10. Compensation for cancellation or significant change

Where these terms and conditions give you a right to compensation for a significant change or cancellation by us, such compensation will be payable as follows:

Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on 'Free Child places', or other free places.

Please note, compensation will not be payable where we cancel your holiday for any of the reasons set out in the table at clause 9.

11. Our liability to you: We will accept responsibility as an “Retail Travel Agency” under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. You may also have the rights provided in the

final paragraph of clause 8.

Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any

third party in connection with your claim. You must cooperate with us and our insurers in this regard. As stated above, our liability extends only to travel services as advertised and described by us and purchased from us by you. If you suffer a personal injury, death, serious difficulties or any type of loss as the result of an activity which does not form part of the package you booked with us - including, for example, any additional services or facilities provided to you by an accommodation or any other supplier which was not included as part

of the original contract between us – we will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident promptly. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:

i. the fault of the person affected or any members of their party; or

ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or

iii. an event or circumstances which we could not have avoided even after taking all reasonable care; or

iv. criminal acts of the employees, sub-contractors or agents of our suppliers.

The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. This shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK.

Any additional in-resort services or products booked during your holiday will not form part of your package holiday. For the avoidance of doubt, Hubert Holidays does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website (including the ‘Find Out More’ pages) or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. We do not exclude or limit any liability for death or personal

injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. We strongly recommend that you store all money and valuables in a secure place during your holiday. Please note, your belongings are taken on holiday at your own risk and neither Hubert Holidays, the villa provider, the hotelier or cruise operator are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away.

Important notice in respect of limits on liability.

Our liability will also be limited in accordance with and/or in an identical manner to:

a) The contractual terms and conditions of the companies that provide the transportation for your travel arrangements. You acknowledge that all of the terms and conditions contained in those Terms and Conditions and/or Conditions of Carriage form part of your contract with us, as well as with the transport company and that those Terms and Conditions and/or Conditions of Carriage shall be deemed to be included by reference into this contract; and

b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is paid under these or any conventions.

In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you.

You can ask for copies of the travel service contractual terms, or the international conventions, from our team at Hubert Holidays, Company number 15146229, 38 Ashpole Furlong, Milton Keynes, MK5 8EF Under EU Regulation 261/2004 (or UK law equivalent) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. In this regard, the terms of clause 18 below apply with respect to making any such claims. Full details of these rights will be

published at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions. If any payments to you are due from us, any payment made to you by the airline or other service provider will be deducted from this amount.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday.

NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. For more information on excursions please see clause 15 below.

12. If you have a complaint: If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. your hotelier, villa provider or cruise director) and our local agent (if there is one), our representative or our Customer Operations team using the 24/7 Customer Helpline +44 77 95 57 70 45 without undue delay and they will endeavour to put things right. You must also complete a Customer Report Form (if there is one) whilst in resort.

If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our team at: Hubert Holidays, Company number 15146229, 38 Ashpole Furlong, Milton Keynes, MK5 8EF giving your booking reference and all other relevant information. If you fall ill while on holiday or suffer from an accident, you must also consult a local doctor and make arrangements to visit your GP on your return. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will need to provide any results or report to us, or authorise us to obtain a medical report from the doctor who attended to you. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. You, any member of your party, or any person acting for you must not make false or exaggerated claims. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to HubertHolidays@gmail.com quoting

your name and booking reference in the subject matter.

If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this booking. Please also see clause 13 below on ABTA.

13. Passport, visa and immigration requirements and Foreign, Commonwealth & Development Office advice: Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements. Please refer to the Essential Holiday Information for more

information.

14. Excursions Booked as part of the package holiday: You may choose to include excursions as part of your package holiday booking with us. In these circumstances, the total charged to you for your holiday will be inclusive of such excursions and the excursion(s) will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.

Bookings made after your original package holiday booking and prior to travel: You may book Excursions prior to travel directly with Hubert Holidays. In the event that you choose to add an excursion or other attraction/tour onto your booking prior to travel via our website, we will be acting as agent on behalf of the excursion provider. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018.

Bookings in resort: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel

Arrangements Regulations 2018 under any circumstances.

15. Special requirements: It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. Where, following your booking, we establish that the resort, cruise or accommodation is not appropriate we will inform you and give you the opportunity to change your holiday. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or cruise operator and/or accommodation supplier and/or ground transfer service provider. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the booking. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. For customers who require support or advice prior to booking, please complete and submit our Special Assistance request form on our website at: www.HubertHolidays.co.uk.

16. Special requests: If you have a special request for anything that is not automatically part of your holiday, please check when you book your holiday and we will pass this information on to the suppliers we work with. We cannot guarantee any request will be met and will not pay compensation for failing to meet a special request.

17. Flights: Hubert Holidays Terms and Conditions will apply to you in respect of your flights and, as a result, form part of your contract with us. To see Hubert Holidays Terms and Conditions, go to Hubert Holidays and click “Terms and Conditions” at the foot of the home page. We may use other airlines from time to time and in each case their own terms and conditions and/or conditions of carriage will apply to you in respect of your flights, which may contain additional limitations to liability. Please ensure that you read these carefully.

Hubert Holidays Terms and Conditions include, but are not limited to, rules and limits on liability for personal injury or death, rules and limits on liability for checked and unchecked baggage and the availability of an excess valuation charge, restrictions on claims (including time limits for filing a claim and bringing an action against the airline, rights of the airline to change terms of the contract of carriage, rules on reconfirmation of reservations, check-in and boarding times, the right to refuse carriage, rules and restrictions applying to provision and operation of the Resort Flight Check-In Service, limits on liability for delay or failure to perform a service (including schedule changes, substitution of alternate airlines or aircraft and re-routing), and your rights under the EC regulations and the Montreal Convention 1999.

You must adhere to any health screening, security screening checks or procedures required by government or airport officials or by us, Hubert Holidays or by any accommodation provider.

In relation to Regulation EU261 (or UK law equivalent) Compensation Claims:

(a) You must submit claims directly to Hubert Holidays and allow 28 days (or such time as required by applicable law, if less) to respond directly before engaging third parties to claim on your behalf.

(b) Hubert Holidays will not process claims submitted by a third party if you have not submitted the claim directly and allowed time to respond, in accordance with clause 18(a) above.

(c) Clauses 18(a) and 18(b) above will not apply to those customers who do not have the capacity to submit claims themselves. The legal guardian of a customer who lacks capacity may submit a claim to Hubert Holidays on their behalf. Hubert Holidays may request evidence that the legal guardian has authority to submit a claim on the customer’s behalf.

(d) You may submit a claim to Hubert Holidays on behalf of other members of the same party.Hubert Holidays may request evidence that you have the consent of other members of the party to submit a claim on their behalf.

(e) In any event, except for clauses (c) and (d) above, Hubert Holidays will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf.

(f) You are not prohibited by this clause from consulting legal or other third party advisers before submitting your claim directly to Hubert Holidays.

(g) Any compensation payment will be made in accordance with Hubert Holidays standard procedures, as updated from time to time.

18. Resort Flight Check-in: At selected hotel destinations a Resort Flight Check-in Service (“Service”) is offered, which will, subject to these terms, enable you on the last day of your holiday to check your baggage in and collect your boarding passes at a baggage check-in point at your hotel. We will then securely transport your checked-in baggage to the baggage reclaim area of your return airport. Exclusions: Service available only to Hubert Holidays customers at selected participating hotels. Baggage allowance restrictions apply. The Service

is not available for hand luggage. Service availability periods will apply. Full details will be available at participating hotels, along with instructions for use of the Service. If you use this Service, please do ensure that you only hand your baggage to an official Resort Flight Check-in colleague dressed in a uniform with a local partner brand. We reserve the right in our discretion to suspend or withdraw the Service in whole or part and/or to change its scope or availability, in each case without notice and for any commercial, operational, security,

regulatory or other reason. The Service is provided on a complimentary basis and does not form part of the cost of your holiday. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise.

19. Car hire: Hubert Holidays does not own or operate any car hire arrangements and is not a supplier of car hire services. You can book car hire as part of the package holiday, you can book car hire after your original package holiday booking. In each instance, your contract for car hire (“Car Hire Conditions”) will be between you and the Car Hire Supplier to which Hubert Holidays will not be a party. The relevant Car Hire Conditions will be displayed at the time of booking. By making a booking with Hubert Holidays which includes car hire, you are bound by and deemed to have accepted the Car Hire Conditions of the relevant Car Hire Supplier.

Where the car hire is booked as part of the package holiday: The total charged to you for your holiday will be inclusive of such car hire and the car hire will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.

Bookings made after your original package holiday booking: We are not responsible or liable for the provision of the car hire or for anything that happens during the course of its provision by the Car Hire Supplier. It does not form part of your holiday and is not governed by the Package Travel and Linked Travel Arrangements Regulations 2018.

20. Call recording: We pride ourselves on the quality and friendly professionalism of our colleagues. In our search to continually try and improve our level of service, prevent and detect fraud and for ongoing training, we may sometimes record and monitor phone calls (mainly in the case of telephone bookings).

21. Personal data: We will only use your personal data as set out in our Privacy Policy. For full details of how we may use your data, please view our Privacy Policy which can be viewed at www.HubertHolidays.co.uk.

We may require the name and contact details of a third party whom we may contact in an emergency. It is your responsibility to ensure that the third party consents to the disclosure of the information provided for that purpose.

22. Fraud: If we believe that your booking is fraudulently funded, or that you or any person acting on your behalf attempts (or has attempted) to deceive or defraud Hubert Holidays at any point (including unfairly claiming compensation or a refund including by way of chargeback), we reserve the right to, among other things, cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from the person or persons involved.

We also reserve the right to verify payment methods used to secure bookings with Hubert Holidays. Travellers should therefore ensure that any payment cards used to make bookings are brought to the airport with them (where the cardholder is a named traveller on the booking).

23. Additional Assistance: If you are in difficulty whilst on holiday and ask us to help, we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

ESSENTIAL HOLIDAY INFORMATION

Getting started – booking and paying for your holiday

The price of your holiday:

The basic holiday cost includes the following: the cost of your holiday accommodation; return flight from the UK to your overseas airport; all current airport taxes, including the Air Passenger Duty (“APD”); coach transfers between the resort airport and your accommodation if stated or car hire if stated for villa products; baggage allowance (if any) as confirmed on your Flight Voucher; payment to the Air Travel Trust Fund as part of the ATOL Protection Contribution ('the APC Sum'); aviation insurance and security charge; and any VAT chargeable (if applicable) on all holidays to countries within the EU.

The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc.; excess baggage and the transport of any sporting or any other outsize equipment; deposits requested on arrival by some apartment/hotel/villa owners; and any local taxes, levies, dues or similar required by local authorities/airports abroad to be paid personally by every passenger; and any surcharge levied under

our standard terms and conditions. Please note, sometimes transfers are not included in the booking.

Hubert Holidays reserves the right to alter the price of any of the holidays advertised on the website. You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation.

The lead in price on our website and in our brochures is based on 2 adults sharing, except for:

(i) Disney holidays which are based on 2 adults and one child sharing; and

(ii) villas, where the price is quoted per person based on the maximum stated occupancy of the relevant villa.

Exceeding the maximum number of occupants using the villa for any period of time may result in an over-occupancy charge being levied.

Taxes, levies and charges that may apply to the price of your holiday: All prices of our holidays are subject to a tax known as Air Passenger Duty (“APD”), a duty of excise levied on the carriage from a UK airport of chargeable passengers on chargeable aircraft since 1994. Please visit www.hmrc.gov.uk for further information. If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. We will notify you by email or by post at least 5 days before debiting your payment card with the increased charges. Please be assured that no payment card fee will be levied in these circumstances. If your payment card is no longer valid, we will contact you by telephone to request your new payment card details.

Managing your booking and planning your trip

Managing your flight booking: Your booking confirmation shows your holiday booking reference number, which consists of six to eight numbers. Choose from many extras, and check-in online to make your flight even more enjoyable. Please make sure you are using your holiday booking reference from the booking confirmation.

You will need passport details for all travelling passengers to check-in online. For a small charge, you can select your preferred seats online, including extra leg room seats. We also have the option of seating together where your seats are guaranteed to be together, although these may be separated by an aisle. If this option is not suitable for you then you may want to choose specific seat numbers for you and your party.

You can select your preferred seats from the time of booking up until check-in. If you do not wish to choose your seats online before you fly, seats will be allocated on a first come, first served basis either during the online check-in process or at the check-in desk. Please note that, for safety reasons, emergency exit seats are only suitable for able-bodied adults as the occupants may be called upon to assist the crew in the unlikely event of an emergency. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. Please note that flight crew reserve the right to move anyone they feel is unsuitable to sit in these seats.

Check-in time for flights: Passengers are required to check-in a minimum of 2 hours prior to the scheduled departure time of the flight. All flight times are local and in a 24 hour clock. We recommend that you recheck your flight times between 1 and 3 days prior to travelling. In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. If you change your contact details, you must notify us quoting your booking reference.

Security and Screening at the airport: Passengers will need to present boarding passes and all required travel documents. Passengers must adhere to any health screening, security screening checks or procedures required by government or airport officials, or by us.

Travelling with infants: Infants under the age of 2 years (on the date of departure) must sit on the knee of a paying adult who has responsibility for that infant. As such, two infants could only travel with two adults who are responsible for their welfare etc. Please note that infants do not have their own baggage allowance, or seat on the aircraft. The minimum age for an infant to be carried is 14 days after birth; however, carriage of very young infants is always strictly at our discretion. For your family’s convenience, subject to local conditions, collapsible pushchairs/ buggies may be used up to the aircraft steps/air bridge and can be reclaimed immediately upon disembarkation or at Baggage Reclaim, subject to local conditions.

Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. Where any customers on a booking are under 18 years old and are not related to any customers on the booking who are 18 or over, each must produce a signed letter of parental consent at departure.

Hand baggage allowance: You are permitted one small piece of hand baggage of not more than 8 kg or 10 kg and dimensions not in excess of 40x30x20 or 56x45x25cm, is better to check before travelling. It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa. The following items are prohibited from being taken into any aircraft cabin as hand baggage; toys/replica guns, plastic catapults, knives (regardless of length of blade), razor blades, scissors, trade tools, darts, metal cutlery, hypodermic syringes, knitting needles, snooker/pool cues, sports bats, self heating drinks/food, cigarette lighters, firearms, or any other item that, could be used to endanger the aircraft or any of its passengers.

Checked in baggage allowance: Baggage allowances may vary depending on the type of holiday you have booked, and are subject to change. When booking through our website your baggage allowance will be shown to you at time of booking. When using our brochure please check at the time of booking. Many Hubert Holidays packages provide customers (excluding infants) with 1 piece of checked-in baggage included in the holiday price, which is an allowance of 22kgs. Up to 2 additional bags, each with 22 kg allowance, can be pre-purchased for an additional cost before the day of departure. Some Hubert Holidays packages, including City Breaks, provide no checked-in baggage allowance, but instead customers can purchase checked-in baggage of up to 3 bags to a maximum allowance of 66kgs (22 kg per bag). Subject to availability and at Hubert Holidays discretion you may check-in excess baggage, which will be subject to an extra charge.

Sporting/outsize equipment: Golf bags and ski equipment - charges are 30.00 GBP/ 40 EUR/ 58 CHF/ 1060 CZK/ 165 PLN per flight for each item up to 20kg. Other outsize items e.g. bicycles, tennis bags & racquets, may be carried for a discretionary charge strictly subject to prior agreement. Alternatively, standard excess baggage charges will apply. You may also need to arrange a private transfer as many of our transfer providers are unable to accept golf bags or other outsize equipment on the transfer coaches. Any private transfer would be at your own cost. Please contact our team to discuss the charges and requirements for golf and other outsize equipment.

Buggies/pushchairs/car seats: Lightweight collapsible pushchairs/buggies and child car seats, up to a combined maximum weight of 10kg may be carried free of charge strictly on a limited release basis. Additional weight will be subject to standard excess baggage charges. No single item may weigh more than 32kg.

Essential items: Please ensure you carry essential medications for the duration of your holiday in your hand baggage. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctor’s letter and must be presented in the original container. Customers travelling with babies should take extra supplies of necessary infant items in their hand baggage such as formula milk (subject to airport security restrictions on fluids) and nappies. Baby milk and foods must be tasted by the responsible adult.

Flight delays or diversions: If your outbound or return flight is delayed, we will, wherever reasonably practicable, keep you informed and provide meals and refreshments in a reasonable relation to the waiting time for a delay of 2 hours for flights under 1500 km, 3 hours for flights between 1500 km and 3000 km and 4 hours for all other flights depending on airport facilities. For a delay of over 12 hours or where an overnight stay is necessary we will provide overnight accommodation if possible. If any

delay is over 5 hours you are entitled to cancel your flight and receive reimbursement of the flight element of your holiday cost only. This does not extend to any reimbursement of other elements of your holiday cost.

Aircraft and flight time changes: In accordance with EU Regulation 2111/2005 (or UK law equivalent) we are required to advise you of the actual carrier operating your flight. Please note that our main airline is Hubert Holidays but we may occasionally be obliged to change the type or model of aircraft it operates for a particular flight without advance warning or temporarily supplement its fleet with aircraft operated for its benefit by another airline, in which case you may become subject to that airline’s specific terms and conditions and/or conditions of carriage. Any such change will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be an insignificant change under our Terms and Conditions. Flight times detailed on your booking confirmation may be subject to change and will only be confirmed on your Flight Voucher.

We will always do our best to inform you in advance of changes to any of the above circumstances where possible.

Priority Lane Security: free priority lane security on your outbound journey is included from some UK departure airports when you book an ‘Indulgent Escapes’ holiday. Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the partner customer service desk, at your departure airport to collect your pass. Please note that not all UK airports provide this service, or may provide on a seasonal basis only. We reserve the right to withdraw the priority lane security availability at our discretion.

Passports, visas and immigration requirements: Your specific passport, visa and other immigration requirements are your responsibility. We advise that you confirm these with the relevant Embassies and/or Consulates well in advance of booking, to avoid any delays on the day of departure. British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. Children are required to have their own passport. The name on your passport must match the name on your ticket, otherwise you may not be able to travel or your travel insurance may become invalid. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket.

An amendment fee will be applicable for this service.

For the destinations we operate to within the European Union, please check your passport validity requirements by visiting: www.passport.service.gov.uk/check-a-passport and following the instructions.

For non EU destinations, for example Turkey, New York and Montenegro, please refer to www.gov.uk/foreign-travel-advice and navigate to your destination to find the relevant advice.

For more information in relation to visa and immigration requirements, please refer to www.HubertHolidays.co.uk.

We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements. For further advice in relation to passport and/or visa requirements, we recommend that you also refer to the Foreign, Commonwealth & Development Office (FCDO) website at www.gov.uk/fcdo, or the Passport Service’s website at www.gov.uk/browse/abroad/passports.

Health and medical advice: Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following: https://travelaware.campaign.gov.uk/ www.hpa.org.uk; https://nathnac.net/; your GP; or a specialist clinic. Whilst many Western European destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to other destinations are recommended to seek advice from the sources mentioned above.

Travel Information: The FCDO Travel Advice Unit may have issued health and / or safety information about your holiday destination. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.uk/ or

https://www.gov.uk/foreign-travel-advice. The advice on the FCDO website can change so check regularly for updates about your specific holiday destination.

Travel insurance: Hubert Holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel.

You can purchase a policy on-line or by visiting www.HubertHolidays.co.uk. As with all travel insurance policies, this Insurance contains certain restrictions. In order to qualify for this insurance policy you must be under the age of 76 at the time of purchase and be a resident of the United Kingdom.

This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. If you feel the policy isn’t right for your needs and you notify us 14 days after purchase, we’ll refund the premium to you in full, as long as you haven’t already travelled or made a claim.

Customer services and complaints

At Hubert Holidays we take every step to ensure an excellent customer experience. However, should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: 38 Ashole Furlong, Milton Keynes, MK5 8EF. Alternatively we can be contacted via www.HubertHolidays.co.uk/contact

Complaints must be made within 28 days of your return. If a complaint is made outside of this time we cannot guarantee a comprehensive response as we may not be able to investigate the matter thoroughly.

Contact information

To make a booking visit www.HubertHolidays.co.uk or call +44 77 95 57 70 45.

European Emergency Number

Please note that, wherever you travel within the EU, there is ONE number that you can access to reach the emergency services and where you can be confident you will be able to reach an operator who speaks English - telephone number 112.

The terms and conditions and Essential Holiday Information were last updated 01 November 2023